Return and Refund Policy

We want you to be completely satisfied with your purchase from romanticsfragrance.com. If you are not happy with your order, we offer a straightforward return and refund process.

Eligibility for Returns
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. You must initiate your return within 14 days of receiving your order.

How to Initiate a Return
To start a return, please contact our customer service team. We will provide you with instructions on how to proceed. Returns must be sent back to us within 7 days of approval.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-7 business days. Please note that shipping costs are non-refundable.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact our customer service team.

Shipping for Returns
You will be responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will work with you to resolve the issue as quickly as possible.

Questions
If you have any questions about our return and refund policy, please reach out to our customer service team.